skype for business desktop sharing just see white screen

Please remember to mark the replies as answers if they helped. In addition, please refer to Media Quality and Network Connectivity Performance in Skype for Business Online: But eventually, files in a cache become outdated and start to pile up on your Mac, resulting in a white screen problem. A cache is a place where data is stored temporarily to help things load faster. Once you boot using safe mode, the very first thing is deleting cache files. There is a document about troubleshooting “We couldn’t connect to the presentation because of network issues” for your When you see the Apple logo, release the Shift key. You could try to join a meeting by “Meet Now” button with the particularly external organization and check if the issue exists.Īccording to your description, it seems related to Edge server. This appears to be specific to meetings set up by one particular external organization - I have not experienced this issue with internal meetings or meetings set up by a different external organization.ĭoes this issue persist all the time after appearing?ĭo other users in your organization have the same issue when they participant in the meeting set up by the particularly external organization? I tried joining through Skype WebĪpp, and still cannot see the presentation (although I don't get the error message, there is a 'Rejoin' button where the presentation should be, clicking it does nothing). When I join through the 'Join Skype Meeting' link, I see the following error message: 'We couldn't connect to the presentation because of network issues. The participant list icons show that Jane Doe is presenting (the monitor icon next to her name is dark blue with wavy lines coming from it) and the icons show that the other participants are viewing (the monitor icon is dark blue) but the

I use Skype meeting regularly, usually with no issue, however there is one meeting series that I participate in where I join the meeting but I am unable to see the presenter's desktop (all other meeting participants are able to see).

Skype for business desktop sharing just see white screen